– Are you still only using voice as the media to keep in contact with your customers?
Solidus eCare™ offers a variety of media; Voice (inbound, outbound), e-mail, chat, sms, fax and video. All media are routed in the same way and use skills-based routing for selecting the best agent.

YES     NO

– Can your company be reached anytime and anywhere?
Solidus eCare supports distributed location and remote agent seating. The possibility of having agents work from home is often appreciated by companies that are dependant on their contact centers.

YES     NO

– Does your customer reach the right contact person, i.e. the one who is able to help?
The skills-based routing feature makes sure that customers reach the agent with skills that match the customer’s expectations.

YES     NO

– Are you able to set different priorities in your system depending on who is calling and what their issue is?
All incoming requests are identified and will be given different priorities depending on who the caller is.

YES     NO

– Do you want to enable remote agents to be fully integrated members of the contact center team?
Mobile Extension supports agents connected by analog, digital, IP, Soft and mobile phones.

YES     NO

– Do you want to facilitate self-service interaction?
Solidus eCare IVR (Interactive Voice Response) supports the use of natural voice, SMS interaction, database integration and much more. It can be used, for example, for proactive alerts and SMS voting applications.

YES     NO