– Are you looking for a management system that offers switchboard operators AND employees all the information needed to provide a rapid and professional service over the telephone?
Contact Management CMG, is an advanced user-friendly contact management system for telephony. It contains a number of applications that provide switchboard operators and office users with all the information needed to provide fast and professional telephone service.

YES     NO

– Do you have a mixed PBX environment including hybrid (IP/legacy PBX) in your network but wish you had a web-based single point of management - contact management solution?
The CMG Server supports hybrid solutions and can work together with PBXs of different brands at the same time. The network can be located on a single site or be distributed over several geographical locations.

YES     NO

– Do you want an Operator Workstation that gives attendants an efficient and powerful tool to support both customers and employees?
The attendant console NOW 2007 offers extraordinary support through a large number of integrated functions, ensuring high quality attendant performance.

YES     NO

– Do you need voice applications like IVR interactive voice response and an automatic attendant to improve availability and efficiency within the organization?
The IVR provides customer self-service functions that speed up contact while retaining a personal touch.

YES     NO

– Do you want a management system that offers a simple overview of how, when and where to reach a person in the organization?
Office Web is an integrated and advanced telephony management tool for office users. One of the main features is the online directory, which includes colleague presence information.

YES     NO

– Do you want mobile workers to manage their presence status and availability information from their mobile phones and easily find information about their colleagues?
With the java-based CMG Mobile Client, you have the power to manage and determine presence and availability information from your mobile phone. You can also find presence and contact information regarding your colleagues.

YES     NO

– Do you want a server-based calendar connection that supports Exchange, Lotus Notes and GroupWise?
Success of a telephony system depends on staff availability and information about where and how employees can be reached. With Calendar Connection, information about employees’ whereabouts is automatically transferred from the ecalendar server to the CMG system.

YES     NO