Taxi 020
One up with customer service for Taxi 020.
The situation
The solution
The benefits
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- Easy MX ONE upgrades and swift adaptation to changing customer needs

- Smooth integration of Solidus eCare™ with other existing traffic management and business systems

- Solidus eCare™ integration with multimedia solutions will allow Taxi 020 to extend its contact routes in the future using SMS, email and fax

- Increased functionality and manageability, heightened efficiency and a more stimulating work environment for employees

- Increased customer volumes at a lower cost: ordering center operates around the clock, 365 days a year and handles up to 6,000 calls an hour during peak periods

- Quicker and easier for customers to order taxis
Aastra
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