Avis in South Africa
Avis in South Africa grows and improves its customer contact center.

Avis, the leading car rental company in South Africa, had more than tripled its business in the last three years. It now sought to improve its customer service by reducing waiting times and the abandoned call rate. Avis also needed a solution that would make it possible to manage and report emails in the same way as voice calls.

Aastra and its partner, Dimension Data, were selected to provide the solution for multiple reasons, including the proven reliability and cost effectiveness of their systems and solutions. Other deciding factors included scalability for future growth and getting the most out of previous investments.