Aker Solutions, Norway
Producing a global switchboard solution for Aker Solutions' Cisco and Ericsson platforms brought partners together.

A Netwise CMG Contact Management system was installed and integrated making the solution from Aker truly effective. From then on, all users were on a common platform, regardless of the make of their phone. A true hybrid solution. However, the real benefits lie in the tools that the Netwise system brings with it. Employees can search for precise company information over the full international span of the business. In addition, the system integrates a calendar tool that provides the switchboard operator with the real-time movements of employees across the globe. Aker Solutions' system is now fully compatible with a host of supporting products that can be tailored to fit its requirements. In particular, it is considering a management tool that will make visitors to the company as connected and as easy to contact as employees.